Technical Support Specialist (24h/week)

Barcelona, Catalonia, Spain · Support

Description

NPAW has a decade of experience developing groundbreaking and scalable software.

YOUBORA, the company’s flagship product, is an advanced real-time video analytics tool, leveraged by AI, that provides customers with full visibility of platform performance and user behavior to make technical and business decisions, optimizing performance and maximizing revenue.


We are looking for a Level 1 Support specialist to provide troubleshooting detection and resolution related to YOUBORA Infinity, NPAW's real-time analytics and Business Intelligence platform.

You will join our "Houston team", a team based in BCN that's offering 24/7 premium support to our customers as one of the 1st line help desk professionals. Your schedule will be rotating shifts every 2 weeks.


You'll be monitoring their service by using our real-time analytics tool; check common procedures and troubleshooting tips in case of finding issues; communicate with the right people within the team and in our customers' teams in order to let them know the status of the issues and let our technical team solve them (in case you have to scale it).


Main Responsibilities:


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