Customer Success Manager

New York, United States · Sales & Sales Engineering


NPAW has a decade of experience developing groundbreaking and scalable big data and business intelligence solutions that help online media services make data-driven decisions to move their business forward.

YOUBORA, the company’s flagship product, is the most advanced BI platform correlating data across entire media services. With YOUBORA, content providers gain an in-depth, real-time understanding of their platform’s performance and their audience’s behavior. This AI-powered solution provides descriptive and prescriptive insights to reduce churn, proactively manage users, optimize content discovery, increase advertising efficiency and overcome technical and operational issues.

By playing the role of the customer’s advocate your mission is to ensure the organization's success in profitability, reputation, and customer satisfaction. You’ll know our customer’s needs, wishes and dreams and you’ll be well versed in the value delivered to customers and the problems they are trying to solve.

Main duties include:


The following knowledge will be a plus (not mandatory)


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