Help Desk Support (L1) - Part Time

Barcelona, Catalunya, Spain · Houston

Description

We are looking for a Level 1 Support specialist to provide troubleshooting detection and resolution related to YOUBORA Infinity, NPAW's real-time analytics and Business Intelligence platform.
You're going to join the "Houston team", a team that's offering 24/7 premium support to our customers as one of the 1st line help desk professionals.
You'll be monitoring their service by using our real-time analytics tool; check common procedures and troubleshooting tips in case of finding issues; communicate with the right people within the team and in our customers' teams in order to let them know the status of the issues and let our technical team solve them (in case you have to scale it).


Main Responsibilities:

Other details:

(Covering other colleagues' shifts will be needed during vacations. This will require for availability to work other schedules for few days)

Requirements

Benefits

Main benefits are the learning and development opportunities but you'll also enjoy...

- The international team

- Dynamic environment

- Brand-new offices in Poblenou



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