Help Desk Support (L1) - Full-Time

Barcelona, Catalunya, Spain · Houston


We are looking for a Level 1 Support specialist to provide troubleshooting detection related to our customers' service. You will use our QoE anlytics service, YOUBORA, to monitor it and you'll communicate issues to the right person.

You're going to join the "Houston team", a team that's offering 24/7 premium support to our customers as one of the 1st line help desk professionals.
You'll be monitoring their service by using our real-time analytics tool; check common procedures and troubleshooting tips in case of finding issues; communicate with the right people within the team and in our customers' teams in order to let them know the status of the issues and let our technical team solve them (in case you have to scale it).

Main Responsibilities:

Other details:

(Covering other colleagues' shifts will be needed during vacations. This will require for availability to work other schedules for few days)


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